Terms Conditions

Terms & Conditions

Rajratan Jewellers

Last Updated: 9 October 2026

Welcome to Rajratan Jewellers. These Terms & Conditions govern your access to and use of our website and any products or services offered through it. By accessing our website, browsing our products, or placing an order, you agree to these terms. Please read them carefully before using our website.

1. About Rajratan Jewellers

Rajratan Jewellers is a jewellery business based in Patna, Bihar, India. Our website provides information about our jewellery collections, products, offers, and related services.

Contact Details:

  • Email: info@raajratanjewellers.com

  • Phone: 06122537755

  • Address: SHOP NO 1, Kumar Tower, Boring Canal Rd, Crossing, Kidwaipuri, Patna, Bihar 800001

2. Use of Our Website

By using this website, you agree to:

  • Provide accurate and complete information when submitting enquiries or placing orders.

  • Use the website only for lawful purposes.

  • Not attempt to disrupt, damage, or gain unauthorized access to our website or systems.

  • Not copy, reproduce, distribute, or commercially exploit website content without prior written permission.

We reserve the right to restrict or suspend access where misuse or unlawful activity is suspected.

3. Product Information

We make reasonable efforts to ensure that jewellery descriptions, images, prices, specifications, and availability displayed on our website are accurate.

However:

  • Actual product colours and appearance may vary slightly due to lighting, photography, or screen settings.

  • Product designs, weights, dimensions, and availability may vary.

  • Product details and prices may be updated without prior notice, subject to applicable law and confirmed orders.

  • Images displayed on the website may be illustrative where explicitly indicated.

Please contact us to confirm product specifications, material, weight, making charges, applicable taxes, and availability before purchasing.

4. Pricing and Payments

All prices and charges will be communicated or displayed as applicable to the product and transaction.

  • Additional charges, including making charges, taxes, delivery fees, or other applicable costs, will be disclosed where required.

  • Orders may be subject to confirmation and successful payment, where applicable.

  • We reserve the right to correct genuine pricing or listing errors, subject to applicable law and any rights arising from a confirmed order.

  • Customers should retain payment confirmations and order-related communications for reference.

We will not ask customers to share their banking passwords, card PINs, or OTPs through unofficial communication channels.

5. Orders and Cancellations

An enquiry, booking request, or order submission does not necessarily mean that an order has been accepted. We may contact you to confirm product availability, pricing, payment, and delivery details.

If an order cannot be fulfilled, we will communicate the available options and process any applicable refund in accordance with our disclosed policy and applicable law.

Cancellation requests should be made promptly by contacting us. Cancellation eligibility may depend on the product, order status, customization, and applicable legal requirements.

6. Shipping and Delivery

Where delivery services are offered, estimated delivery timelines will be communicated during the ordering process or through our customer support team.

Delivery timelines are estimates and may be affected by courier delays, weather, operational issues, or other circumstances beyond our reasonable control.

Customers should provide a correct delivery address and contact number. Any applicable delivery charges and shipping conditions will be disclosed before order confirmation.

7. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by the applicable policy communicated at the time of purchase.

Before purchasing, customers should confirm the relevant terms for the particular item, especially for customized, engraved, made-to-order, or specially prepared jewellery.

Nothing in these Terms & Conditions excludes any consumer right or remedy that cannot lawfully be excluded under applicable law.

Please contact us for assistance with a return, exchange, or refund request.

8. Jewellery Quality and Hallmarking

Product descriptions and disclosures will specify relevant details about the jewellery being offered, where applicable.

Customers may contact us to confirm information regarding purity, hallmarking, certification, gemstones, product weight, and other product-specific details before purchasing.

Any hallmark or certification claim will be subject to the details and documentation applicable to the particular product.

9. Intellectual Property

All website content, including logos, brand names, text, graphics, photographs, designs, and other materials, is owned by or licensed to Rajratan Jewellers unless otherwise stated.

You may view and use this content for personal, non-commercial purposes. Reproduction, modification, redistribution, or commercial use without written permission is prohibited, except where permitted by law.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment or delivery providers.

We do not control third-party websites and are not responsible for their content, availability, or independent privacy practices. Your use of those services may be subject to their own terms and policies.

11. Limitation of Liability

To the extent permitted by applicable law, Rajratan Jewellers will not be responsible for indirect or incidental losses arising from the use or temporary unavailability of this website.

Nothing in these terms limits liability where such limitation is prohibited by law, or excludes statutory consumer rights, remedies, or other protections that cannot legally be excluded.

12. Privacy and Personal Information

Any personal information collected through our website or during a transaction will be handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy to understand how your information may be collected, used, stored, and protected.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Updated terms will be published on this page with a revised “Last Updated” date. Your continued use of the website after an update does not override any rights or protections provided by applicable law.

14. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India.

Any dispute will be addressed through the applicable legal process, subject to mandatory consumer protection laws and the jurisdiction of competent courts.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Rajratan Jewellers

  • Email: info@raajratanjewellers.com

  • Phone: 06122537755

  • Address: SHOP NO 1, Kumar Tower, Boring Canal Rd, Crossing, Kidwaipuri, Patna, Bihar 800001

Thank you for choosing Rajratan Jewellers.